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Notation based on the Act on Specified Commercial Transactions

Distributor Name

Iwatsuki Ltd.


32 Higashibora-cho, Seto-shi, Aichi 489-0841, Japan

Phone Number

+81-561-82-8887  Hours: 8:00 - 16:30

(except Saturdays, Sundays and national holidays)

E-mail address

Name of contact person

Hisato Iwatsuki

Additional Charges

Actual shipping cost / Actual bank transfer fee *Please inquire separately for details.

Exchanges and Returns (Refund Policy)

<Returns and exchanges for customer reasons>


Merchandise before shipment Cancellation of order can be made by e-mail or phone call.


Merchandise after shipment We accept returns and exchanges only for unused merchandise if you contact us (phone: +81-561-82-8887) within 3 days of receiving the merchandise.


Only if you contact us, we will refund the money after the customer pays the shipping cost.


We do not accept returns after the product has been used.

<In case of defective products>


We will refund or replace the defective product with a new one at our shipping cost.

Please contact us at +81-561-82-8887  first.

Delivery Time

We will make ceramics in the order of your order.

Please note that delivery time may vary greatly depending on the order status.

Payment Method

Payment by bank transfer in Japan or PayPal

Payment Period

Payment at the same time as the product is shipped or at the end of the following month, depending on the terms of the transaction.

Selling price

Amounts in the price list (excluding consumption tax) *Please inquire separately.

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